Privacy Policy & Data Protection

1. Introduction

Welcome to SAREETA (শাড়িতা) and Thikana (ঠিকানা). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website (dev.sareeta.shop / sareeta.shop), interact with our Facebook Pages, Messenger, or place an order.

2. Information We Collect

• Contact Information: Full name, phone number, delivery address, and email when you place an order or interact with our sales team.
• Order & Purchase Details: Selected handloom sarees, customized gift chirkut text, optional selfie video messages, and payment/delivery preferences.
• Social Media & Facebook Interactions: Public comments, Messenger inquiries, and Facebook Page interactions processed via Meta Graph API and Webhooks to provide customer support.
• Device & Technical Telemetry: Anonymized browser type, device type (iOS/Android), and error logs to ensure smooth checkout and prevent technical dropouts.

3. How We Use Your Information

• To process, fulfill, and deliver your orders via trusted courier partners (e.g., Steadfast Courier).
• To provide real-time order status updates via SMS and WhatsApp.
• To respond to your inquiries on Facebook Messenger and comment threads automatically.
• To print your customized gift chirkuts and generate secure unboxing QR codes.

4. Meta / Facebook Data & Webhooks Policy

Our application (Thikana OpenClaw) utilizes Meta Platform APIs to respond to customer inquiries and Facebook post comments. We do not sell, rent, or trade your social profile data to any third-party advertisers. All comment interactions are processed solely for direct customer support and order fulfillment.

5. User Data Deletion Instructions

You have the right to request the deletion of your personal data at any time. To request data deletion:

Upon receiving your request, all personal records, chat history, and uploaded media will be permanently deleted from our servers within 48 hours.

6. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

SAREETA / Thikana Ecosystem
Naogaon, Rajshahi Division, Bangladesh.
Email: [email protected] | Website: https://sareeta.shop